For the latest  COVID-19 updates please click on the following link.

Coronavirus (COVID-19): guidance - GOV.UK 

 NHS Diabetes Advice Helpline FAQ ( June 2020)

What it is and who is it for?

NHS Diabetes Advice is provided by NHS England and NHS Improvement in response to disruption to normal services due to the COVID-19 pandemic and response.


The service is for adults living with diabetes who use insulin to manage their condition and require immediate advice from a team of clinical advisors.

Whether they or a member of their household have caught the virus, or routine care has been disrupted, the helpline can provide clinical advice to help them understand how to effectively manage their diabetes.


How do patients access it?

The helpline is accessible via Diabetes UK’s support line on 0345 123 2399. It is open Monday to Friday from 9am – 6pm.


What clinical advice will the helpline provide?


NHS Diabetes Advice supports adults living with either type of diabetes who use insulin to manage their condition, and who require clinical advice on topics such as: Hyperglycaemia, Hypoglycaemia, Sick day rules and Missed injections.

However, the service is not intended to replace routine care, support paediatric patients or support pregnant patients. These patients are advised to contact their own doctor or care team.


Who are the clinical advisors?

NHS Diabetes Advice clinical advisors are volunteers. They are all health professionals with expertise in diabetes. All the advisors providing advice are clinically trained and competent

Due to the current situation regarding COVID-19, both branches will be open normal hours for the Bank Holiday, Friday the 8th May.

This will be for triaging and telephone consultations only.


The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensduring services are available to the public as normal.

All our appointments will now be telephone consultations. Due to the current situation we will not be offering any face to face appointments. If you have a pre-booked appointment please do not attend the surgery you will be contacted on the day of your appointment by the clinician. Unfortunately we are not a able to provide a specific time of call.

Any patients that have pre-booked appointments with any of our healthcare professionals that not essential are advised to cancel their appointment and rebook when the current situation improves.

 Any patients with the following symptoms, cough, cold, fever, shortness of breath or flu like symptoms regardless of any foreign travel will be advised to self isolate for 14 days. Any patients with the above symptoms with existing medical conditions will be advised to contact 111 or seek further advice via 111 online.


Due to the current pandemic and pressure on General Practice, we are prioritising the urgent medical needs of our patients and will not be providing a medical certificate for this absence.

Please see information and guidance below with regards to obtaining a self-isolation note for coronavirus.


How to get an NHS self isolation note

It says notes can be obtained via the NHS website and NHS 111 online. You will be asked to answer a few questions, then an isolation note will be emailed to you.

The note can be emailed to a trusted family member or friend, or direct to their employer if the person doesn't have an email address.

The service can also be used to generate an isolation note on someone else's behalf.

You can get to the isolation note service via or, or via the NHS app.


As advised by NHS England due to concerns with coronavirus ( COVID-19) we have temporally suspended our online booking system. This is to mitigate any risk that potentially infected patients book appointments online and attend the practice.

If you require to book a non-urgent pre-bookable please contact the practice on the above telephone numbers.

Notice for concerns with Coronavirus (COVID-19)

Please see information we have received for patients who are concerned they may have symptoms of the Coronavirus (COVID-19)

Patients must use NHS 111 online rather than making the telephone call to NHS 111.

This is due to NHS 111 experiencing very high call volumes.

The website is for general advice :

For anyone concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service have created coronavirus pages, which advises patients what they should do based on their particular circumstances.

These can be accessed at:

Self Isolation information link below:

Extended Access Service telephone line for patients to book appointments

There is now telephone line for the Extended Access service where patients can call to cancel appointments and also to book appointments, for the OOH services, based at Dewsbury Health Centre. These appointments are only available if there are any unused slots.  The telephone line will be open during opening hours where patients can make the contact.  The phone line will be open from 1830-2100 Monday to Friday, Saturday 0900-1530 and Sunday 0900-1230, there will be members of staff there to answer the phone line at all times  .

Phone number is 01924 925517.


COVID-19 Information

Supplementary privacy note on Covid-19 for Patients/Service Users


This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Notice which is available by clicking on the privacy policy tab ( on the right  hand side) and clicking on the link

Covid-19 and your information - Updated on 8th April 2020

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