Our 'news page' aims to make sure you are up-to-date with all the latest developments at Albion Mount Medical Practice. If you feel we can improve content, please don't hesitate to let us know.
General Data Protection Regulation and what it will mean for our patients
Please see information located under the right hand tab 'Further information - General Data Protection.'
Please click the link below to open and print if required:
GDPR leaflet for patients
Using NHS services appropriately
Please click on the link below to view:
Winter pressure appointments
Starting from the 18th December 2017 until the 16th March 2018, the practice is able to offer 32 additional appointments per week (between both Albion Mount and Mountain Road Surgery.) These appointments can only be used as emergency appointments which will be taken 'on the day' only and can be both face to face or telephone consultations (at the discretion of the GP).
We have a new GP Partner!!!!
We are thrilled to announce that Dr Sudha Manapragada (female) has joined the practice as a GP Partner. To make it easier for everyone we are calling her Dr Sudha (a shortened version of her first name)
Dr Sudha will have appointments at both locations.
If you are eligible for a flu jab, please book an appointment with reception.
The flu clinic begins week commencing 19th September.
Text result reminders and alerts direct to your mobile
Did you know we can now send text reminders and alerts direct to your mobile phone?
In addition to confirming appointment times and dates and to alert you to any changes to the availability of the Doctors and nurses, we are using this facility to remind patients to contact the surgery to make an appointment . This could be to discuss your blood results or possibly to repeat them or it could be to discuss a clinic letter received from the hospital. The text message would advise whether the appointment would be with either the nurse or the GP.
To ensure you are able to receive this information we ask that you update your telephone contact details with the reception staff.
Please always make sure we have your current mobile number.
Surgery email address to be removed
The facility to order prescriptions and to make contact to our practice email (NKCCG.Albion-Mount@nhs.net) will soon be removed. Please ensure you have a username and password to access the system to order your medications and to book your appointments.
Patient Choice survey
If you have been referred for further treatment within the last 12 months, we would be grateful if you could please spare the time to complete the following brief questionnaire here about your experience of Patient Choice. The deadline for completion of the survey is Friday 1 September 2017. Thank you.
New Appointment System From 1st April 2017
From the 1st April 2017 Albion Mount Medical Practice will be making the following changes to our appointment system:
There will be more GP appointments available to be booked in advance. We hope this will encourage our patients to have access to the system by obtaining a username and password. Having access to the system will not only allow you to book your appointments in advance, online, it will allow you to order your medication and have access to your detailed coded records. (Please ask our reception staff for details)
Appointments Required for ‘On the Day’
We are introducing a system where patients can book appointments which are necessary to be seen by a GP on that day from 8am throughout the day. This will remove the requirement to call at 8am for the morning appointments and 12 o’clock for the afternoon appointments.
Triage for Appointment Requests
A decision has been made by the GP partners that any requests made for appointments, either in person or by telephone, will be triaged by the medical reception staff. Our staff will be asking a series of questions, all devised and authorised by GP’s . This has been introduced by many of the practices in the area and has been proven to reduce unnecessary GP appointments. Please be patient and understanding of these changes and be assured that these are to improve our service and to support the needs of our patients.
Quality Access Scheme - increasing access to Health Services
From the 1st October 2016, Albion Mount Medical Practice is providing increased access to medical and health services for our patients. More appointment slots are available as follows:
Monday 6.30pm – 7.00pm (Albion Street)
Tuesday 7.30am – 8.00am (Mountain Road)
Wednesday 7.30am – 8.00am (Albion Street)
Wednesday 6.30am – 7.00am (Albion Street)
Wednesday 7.30am – 8.00am (Albion Street)
Wednesday 6.30pm – 7.00pm (Albion Street)
Repeat prescription changes from 1st October 2016
From 1st October 2016 we are phasing out support for repeat prescriptions from pharmacies or companies. The aim is to place patients in greater control of their medications, as people who are engaged in their healthcare often experience better outcomes. Online ordering of prescriptions also helps to reduce the admin burden of repeat prescribing on GP practices and community pharmacies - freeing up capacity to focus more time on your health and wellbeing.
Regardless of which method you use to request repeat medications (see details below), we ask that you collect your prescription TWO working days after you submit your request.
Order Online: we offer patients the option to order repeat medications online. For more information on Systmonline, or to get your registration details, please click here or ask at reception. As soon as you have your username and password you can login to Systmonline by clicking the Prescriptions button at the top of the home page, or by clicking here.
Don't forget that the Systmonline app is now available for smartphones and tablets - you can log into the app with your username and password to order repeat prescriptions. To find out more click here.
In surgery: patients on long term medication can order repeat prescriptions using the rear slip attached to their last prescription. Simply tick the items required and forward to the surgery.
Electronic Prescription Service: patients can have prescriptions sent directly to a named pharmacy. To use this service, please inform your pharmacy and they will record your nomination and forward to the practice. Please note however, that this service may not be for everyone e.g. if you are on 'controlled drugs' or your medication changes frequently. If in doubt, please discuss it with us or your pharmacy.
Medication review: patients on repeat medication will be asked to see a doctor or nurse practitioner at least once a year for review of medications - notifications should appear on your repeat slip. Please ensure you book an appointment to avoid unnecessary delays to further prescriptions.
Please speak to reception if you have any questions about these important changes.
Dementia Friends - every action counts
Dementia Friends is an Alzheimer's Society initiative - it is the biggest ever campaign to challenge perceptions of dementia and change the way we think, act and talk about the condition.
Albion Mount fully supports the Dementia Friends campaign and is developing services to become more understanding of the needs of people with dementia and those that care for them.
To find out more about we're doing to support the Dementia Friends campaign, click here.
Systmonline app - now available for smartphones and tablets
You can log into the app with a username and password provided by the surgery - if you already have a current Systmonline username and password, these can be used to log into the app after download to your smartphone or tablet.
Patients can view their own personal information, order repeat prescriptions, book and cancel appointments, and send and receive messages. Other features are in development; including access to your records and test results. To find out more, click here
CQC inspection 2016 - see the full report on our homepage
As many of our patients are aware, Albion Mount was recently inspected by the CQC, the regulatory body for health and social care, to ensure our services continue to meet national standards of care, quality and safety.
We are delighted to announce that our services were rated as GOOD across all 5 core areas of inspection ie. services are safe, effective, caring, responsive and well-led. Full details of CQC's findings can be found on the home page - just click on the 'See the report' button to open. We wish to extend a big thank you to all patients who contributed feedback during and before the inspection visit - your views help us to improve standards even further.
Detailed Coded Records Access
Albion Mount is ready to support patient access to their own medical records. Detailed Coded Records Access (DCRA) is available to request online - you'll need a username and password, so please enquire online or ask our reception team to advise you further. It will be necessary for you to complete a written DCRA request form and photographic identification is also required.
Speak to your pharmacist for advice on minor ailments
Did you know that your local NHS spends £1.3m on medicines like paracetamol, ibuprofen, mild eczema creams and cough medicines, which are often more easily available from your local pharmacy or supermarket? Your pharmacist is able to provide advice on minor ailments and will always advise you to see a doctor if they think it important. Buying medicines for minor conditions helps save you and the NHS time and money - all of which can be better used to employ more nurses and to perform more vital operations. Find out how you can help by clicking this link: Over the counter guidance
Will you be an antibiotic guardian?
Why it is relevant to you: without effective antibiotics many routine treatments will become increasingly dangerous. Setting broken bones, basic operations, even chemotherapy and animal health all rely on access to antibiotics that work.
What we want you to do: To slow resistance we need to cut the unnecessary use of antibiotics. We invite the public, students and educators, farmers, the veterinary and medical communities and professional organisations, to become Antibiotic Guardians.
Call to action: Choose one simple pledge about how you’ll make better use of antibiotics and help save these vital medicines from becoming obsolete.
Find out more and make your pledge at https://antibioticguardian.com
Text reminders and alerts direct to your mobile
Did you know we can now send text reminders and alerts direct to your mobile phone? It's a great way to confirm appointment times and dates, and to alert you to any changes to the availability of the Doctors. The system is helping to cut down the number of missed appointments and helps to remind you to tell us if your appointment is no longer required. If you'd like be added to the service, please click here to find out more - if you are happy to proceed, simply complete the consent form. If you have any problems, you can always speak to our reception team. Please always make sure we have your current mobile number.